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The following links are great resources for finding information on Service Management, you can find Open source tools, sample policies and procedures, forums and many others.....

IT Service Management Resources

• SANS Institute - Security Policy

  This is a great resource for most any kind of security policy.

• 

  This is a must have book for any body looking to improve  IT processes!

Support site for SNMP, windows 95/98/NT/2000, WMI, Netware and MRTG

• Performance Management Handbook

  A great view into creating and using metrics

   

• ITIL, BS15000 & ISO 20000 User Group

  Great place to find information on standards, and to get feedback from other IT managers.

   

• Best Practical Solutions, LLC: RT: Request Tracker

  This is a terrific open source ticket tracking system.

   

• SMB information, resources and community

  A good resource for IT information directed at SMBs.

   

• TraverseIT

  Check out this ground breaking tool for IT process control. On Demand ITIL

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Last modified: 02/22/07.